Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
The Site is not intended for individuals under the age of 18.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at email@example.com or by mail using the details provided below:
Hey Maker, Hey!
[Re: Privacy Compliance Officer]
Hey Maker, Hey! , 704 16th Ave NE Saint Petersburg, FL 33704, United States
Returns, Exchanges, and Cancellation Details
I will honor requests to cancel orders within 24 hours of purchase (if the order has not already been shipped out), but I will not cancel orders past 24 hours of placement for any reason. This is my standard policy, and I cannot make exceptions for cases of:
- Failing to tell me that you needed an item by a specific date BEFORE purchasing it.
- Not reading my information on processing times, which can be found in each item description, the checkout page, and the shop policies section.
If you're unhappy with your item once it is received, please let me know within seven days of receiving the item so I can attempt to resolve any issue that was a mistake on my part. Under no circumstances are there any returns on clay once it is shipped. Tools/cutters can only be returned if it/they were unused and returned within seven days of the delivery date. If a return is accepted within the date margin, a refund will be granted, not including shipping. Under rare circumstances, an item may be returned outside the return date for store credit only, not including shipping.
Buyer must pay return shipping if a return is requested. If you do not contact me within seven days of delivery, I will not issue refunds, grant returns, or mail replacements.
Much unhappiness can be avoided by reading the description of each item VERY CAREFULLY before purchasing therefore mitigating unmet expectations from something different than what is offered.
I will not replace items if they break or are otherwise damaged while in your possession, including with regular use and cleaning. I am not liable or responsible for replacing any items.
I will not replace items that have been damaged due to rough handling after they’re safely delivered to you.
I am not liable for the amount of time the post office takes to scan an item once it is handed over to USPS or a third party carrier. If a package is lost by USPS, or damaged and it was not covered by insurance or the customer opted out of insurance coverage. Lost or damaged packages that have been insured will receive store credit once a claim has been filed with the shipping carrier. Customers must contact me within 24 hours of delivery of a damaged package or as soon as they suspect a package has been lost. Customer is responsible for keeping the damaged package, taking photos and even returning (with receipt) the damaged package to USPS as needed for claim purposes. I, the seller, will then file a missing mail search or an insurance claim on the insured package. Once an item leaves my hands, I am not responsible for delayed delivery, lost items, stolen items, etc. Please see the "shipping policies" section for further information.
Order Processing & Shipping Timelines
My processing time is about 3-5 business days. Processing times for “No sellout restocks” are 7-10 business days. Packages are shipped Monday - Friday.
Processing time is Monday - Friday excluding Federal Holidays (i.e. the dates USPS doesn't deliver.) If you are curious about what range you will receive a shipping confirmation email, all you have to do is look at the date you ordered and count 3 to 5 business days ahead.
EX: an order placed on Thursday April 1 would usually have a shipping range of April 6 - April 8.
All items ship with USPS and have tracking numbers emailed to you at the time of shipment.
Due to the volume of emails I receive in reference to tracking numbers or order status in the middle of the processing timeline, please refrain from emailing me about status unless your package is overdue - which is highly unlikely, and if your order is overdue or late, you will always receive an email from me.
Once you receive a shipping confirmation with tracking, your order usually will be shipped the same or next business day. Please allow up to 2 business days for your package to show as accepted by the USPS, things are running slower than usual across the United States. Due to the current speed of USPS and mandates due to COVID-19, your package may be delayed by 1-5 days once it is accepted into the USPS network. PLEASE NOTE: The speed of postage you select does not impact the speed in which your order is processed. If you select Priority 2-Day Mail, your order will be processed as usual, and then be expedited through the USPS network. Priority Mail does not mean my processing time is expedited.
Once your product has left my possession and entered the possession of the US Postal Service or other shipping providers, I am no longer responsible for the item. You should contact USPS at +1 (800) 275-8777 for any questions or updates concerning your package. You will need the tracking number provided by me, via e-mail, when you purchased your item. If you do not enter a correct email when purchasing your items, I have no way to send you this information. If you do not enter a correct email and you need your tracking number, you can email me at firstname.lastname@example.org and I will get you the necessary tracking information.If your item arrives damaged, please email photos + your order number to email@example.com immediately within 24 hours of your item being delivered. If your order arrived damaged due to mishandling by the USPS, please also include images of the mailer box. In the case that your package was insured, you, the customer, are responsible for providing me with photos and turning in the damaged package to USPS in order for a claim to be filed.