Returns, Exchanges, and Cancellation Details
I will honor requests to cancel orders within 24 hours of purchase (if the order has not already been shipped out), but I will not cancel orders past 24 hours of placement for any reason. This is my standard policy, and I cannot make exceptions for cases of:
Failing to tell me that you needed an item by a specific date BEFORE purchasing it.Not reading my information on processing times, which can be found in each item description, the checkout page, and the shop policies section.
If you're unhappy with your item once it is received, please let me know within seven days of receiving the item so I can attempt to resolve any issue that was a mistake on my part. Under no circumstances are there any returns on clay once it is shipped. Tools/cutters can only be returned if it/they were unused and returned within seven days of the delivery date. If a return is accepted within the date margin, a refund will be granted, not including shipping. Under rare circumstances, an item may be returned outside the return date for store credit only, not including shipping.
Buyer must pay return shipping if a return is requested. If you do not contact me within seven days of delivery, I will not issue refunds, grant returns, or mail replacements.
Much unhappiness can be avoided by reading the description of each item VERY CAREFULLY before purchasing therefore mitigating unmet expectations from something different than what is offered.
I will not replace items if they break or are otherwise damaged while in your possession, invluding with regular use and cleaning. I am not liable or responsible for replacing any items.
I will not replace items that have been damaged due to rough handling after they’re safely delivered to you.
I am not liable for the amount of time the post office takes to scan an item once it is handed over to USPS or a third party carrier. If a package is lost by USPS, or damaged and it was not covered by insurance or the customer opted out of insurance coverage. Lost or damaged packages that have been insured will receive store credit once a claim has been filed with the shipping carrier. Customers must contact me within 24 hours of delivery of a damaged package or as soon as they suspect a package has been lost. Customer is responsible for keeping the damaged package, taking photos and even returning (with receipt) the damaged package to USPS as needed for claim purposes. I, the seller, will then file a missing mail search or an insurance claim on the insured package. Once an item leaves my hands, I am not responsible for delayed delivery, lost items, stolen items, etc. Please see the "shipping policies" section for further information.